Overview
myaipos.com offers a 15-day return period, except for the grocery products (below more details), from the day the product has been delivered to you, as long as the product being returned is not part of our non-returnable list of products (list below), and as long as it meets our return policies (explained below).
For details on how to submit a return request and our return process, refer to the section at the end of this article.
Which Products Can Be Requested for a Return
You can return an item if:
- You have received a wrong product.
- You have received a product that is not as described on the site.
- You have received a damaged product.
For Valid returns, please consider the below conditions:
- Make sure the product is unused, in original, unbroken packaging, including all booklets, accessories and untampered tags and serial numbers.
- Do not open the product’s original packaging if you realized it is a wrong product, damaged, different from description or picture displayed, or if you suspect it is counterfeit.
- If the product has been used, installed or the product’s original box was opened and the original seal was removed, the return will be declined, and the product will be returned back unless there is a manufacturing defect.
- Products that have been used, altered, assembled, or installed will not be accepted unless they are defective.
- Return request should be submitted for the entire quantity of the ordered product, as partial quantity return is not available.
Return Process
Step 1: Submit Your Return Request
Submit your return request by visiting your order details page in your customer dashboard.
Step 2: Initial Merchant Decision
Your return request is electronically reviewed by the merchant you bought the item from.
- If Rejected: if you think your return request is valid, you can communicate with the merchant from your customer dashboard for re-consideration, or you raise a dispute to myaipos.com team to intervene.
- If Approved: this will be an initial approval until we collect the item from you to send it back to the merchant for physical inspection and further approval/rejection decision.
Step 3: Product Collection
Our courier will contact you to schedule a time to pick up the product from you
and deliver it back to the Merchant you bought it from.
Step 4: Merchant Final Review and Decision
The merchant will physically inspect the returned item.
- If Rejected: if you think your return request is valid, you can communicate with the merchant from your customer dashboard for re-consideration, or you raise a dispute to myaipos.com team to intervene.
- If Approved: you will be notified by email
- Refund to Card: the refund will be made to your credit card in the event you have paid for your order by card
- Refund to Wallet: the refund will be made to your noqodi wallet in the event you have paid for your order by COD (Cash on Delivery). You can reuse the credit in your wallet for future purchases on myaipos.com